Is it possible to have products that are stated as "Store Stock Only" 「店舗在庫の...

store"「店舗からの配送」. After selecting the size, the products indicated as " Put the product on hold"「取り寄せ・取り置き注文する」 on the order procedure button are available for 詳細表示

I couldn't receive my order and it has been sent back to you, can you resend...

order could not be delivered"「ご注文いただいた商品が配送できませんでした」. You will be able to request a re-shipment after you have received the above e-mail. ※We cannot 詳細表示

I have not received my order.

and time indicated in the e-mail, and there may be a delay. Check the estimated shipping date on the "Order Comfirmation Notification" 「注文受付完了のお知らせ」email 詳細表示

When will my order ship?

If your order has not been shipped, please check the estimated delivery date indicated in the "Shipment Completion Notification" 「注文受付完了のお知らせ」e-mail 詳細表示