I can't login.

Your inquiry cannot be answered by our auto-responder. We apologize for the inconvenience, but please contact us using the inquiry form below. ... 詳細表示

"Account is locked"「こちらのアカウントはロックされています」 is displayed during the login proced...

For safety reasons, we may temporarily lock your account if you enter your ID or password incorrectly or if you perform multiple login operations in ... 詳細表示

I cannot register with the email address I entered.

Due to system reasons, some e-mail addresses cannot be registered for adiCLUB and newsletter registration in this online store. As shown below... 詳細表示

The「決済エラー:4457(Payment errors:4457)」 is displayed and I cannot participate in...

When the credit card that has been registered for the lottery entry on the CONFIRMED app cannot be used (the same applies to debit cards with credit fu... 詳細表示

Can I gift wrap products ordered through the in-store pickup service [Click &...

For products ordered via Click & Collect (in-store pick-up service), wrapping is available at the shop where you pick up your order. Kindly let the s... 詳細表示

I want my product to be repaired because it is broken.

We do not repair any products other than golf products (shoes and caddie bags) because we are currently out of repair environment. We ask you to cont... 詳細表示

It has been less than 30 minutes since my order was placed, but the cancel bu...

Orders can be cancelled on the "Order History" 「注文履歴」page in the "My Account" 「マイアカウント」menu, with the exception of certain products. You can... 詳細表示

Can I receive updates from adidas via email?

Once you sign up for adiCLUB, we will send you various information such as new product and sale announcements to your registered e-mail address via o... 詳細表示

I want to know how to submit a product review.

Learn how to submit a product review in this online shop. ※To post a review, you need to register for an adiCLUB account. If you are not alrea... 詳細表示

I ordered from the online shop but no adiCLUB points were awarded.

Once an order has been placed, and payment for the order has been made as stated in the Shopping Guide, adiCLUB points will be awarded after the prod... 詳細表示