My order has not been shipped as scheduled.

It may take some time to ship your order due to an increase in the number of orders following a sale or other event. After the product has been shipp... 詳細表示

I ordered the wrong product(s) and want to exchange it.

We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示

I have not registered in My Account, can I return it?

If you do not have a My Account, simply fill in your order number and the email address you used to place the order on the Order Search screen below ... 詳細表示

The pattern of the product is different from the picture in the online store....

For products with a total pattern, the pattern may differ for each product depending on where the fabric is cut. ※The same applies to some product... 詳細表示

I have a problem with the adidas product that I purchased on an Internet Auct...

We are unable to respond to purchases made through an Internet Auction application because it is a private transaction between the seller and the buy... 詳細表示

I have completed the return request process through My Account, but when do I...

Once you have been issued a return request number, ship the product within 7 days to arrive at our warehouse. ※The arrival deadline is indicat... 詳細表示

The color and/or shape of the product I received is different from my image a...

The product colors and shapes shown in this online store may look different depending on the environment in which the product image was taken and t... 詳細表示

Can I purchase or exchange accessory parts such as shoes, clothing and bags?

In this online store, some accessory parts may be available for purchase for some products. Let's look at the search form below to see what accessory... 詳細表示

I have a problem with the adidas product that I purchased on a free market ap...

We are unable to respond to purchases made through the free market application because it is a private transaction between the seller and the buyer, ... 詳細表示

I would like to return or exchange the face cover.

For hygienic reasons, we cannot accept returns or exchanges of our adidas face covers for any reason, even if the package is unopened. Thank you fo... 詳細表示