Which shipping carrier do you use?

You will find the delivery company responsible for the delivery of the products in the " Shipping notification email "「発送完了のお知らせメール」 sent to you afte... 詳細表示

The order scheduled for delivery by Scatch has been returned without a delive...

Scatch! arranges delivery based on the zip(postal) code, so if the address does not match the zip code you entered when placing your order, the deliv... 詳細表示

Can you ship out my order today?

The information you provide in this online shop includes the delivery address of the products. As the delivery address information is entrusted to th... 詳細表示

Can I cancel the arrival date/time zone designation and have the order delive...

The information you have provide in this online shop includes the delivery address of the products. As the delivery address information is entrusted ... 詳細表示

What is Scatch!

In order to improve customer service, since August 2021, the online shop has been delivering some of the ordered products by “Scatch!” Scatch!... 詳細表示

Can I have products shipped to my house in the "store stock only" ?

For products that are displayed as "Store Stock Only," delivery to the customer's address or other designated address is possible only for some produ... 詳細表示

I ordered the wrong size, color or quantity of products.

We do not accept changes in size, color, quantity, or other details after your order has been placed. We apologize for the inconvenience, but ... 詳細表示

I want to change my date of birth. 【adidas smartphone app】

To change your registered date of birth on the adidas app, please follow the steps below. 【1】First, select the "Account"「アカウント」 icon in the up... 詳細表示

How do I change the delivery location and date after ordering?

The information you provide in this online store includes your product delivery address information. Since the delivery address information is sh... 詳細表示

Can I change the shipping address or add my room number?

Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the ... 詳細表示