I received a refund email titled "CASH POST(キャッシュポスト)" but I don't know how t...

If you have any questions about the refund procedure at CASH POST, please refer to the following page on this FAQ website. ■This manual will g... 詳細表示

I order the wrong product so is it possible to return this?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示

I forgot to enclose the INVOICE when I sent my return product(s).

When returning products to our warehouse, make sure to enclose the INVOICE with the return request number along with all accessories, including produ... 詳細表示

I have purchased an item using the NP deferred payment method and have comple...

If you have made a purchase with NP deferred payment service and have completed the return procedure before paying for the product(s), it is diff... 詳細表示

I want to return or exchange a product(s) purchased from a pre-order.

We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示

I want to return or exchange marking products (name imprinting products).

Products for which marking (name imprinting, printing, etc.) is specified at the time of order will fall under the non-returnable items, and we will ... 詳細表示

I want to return or cancel my purchased product(s) as cooling-off.

Products(s) purchased in the online store are not subject to the cooling-off system, since the order is confirmed based on the customer's clear intenti... 詳細表示

I want to return the product(s) because the pattern is different from the pic...

The pattern may be different for each product (s) depending on where the fabric is cut. ※This also applies to some product(s) with "multi-colo... 詳細表示

Can I exchange product(s) ordered through the in-store pickup service [Click ...

We are unable to accept exchanges of products at the customer's convenience because we do not have an exchange system in place for requests for siz... 詳細表示

I have not received any contact after sending the return.

When the return product(s) arrives at our warehouse, we will not notify you that it has arrived. Once the return product(s) arrives and the departmen... 詳細表示