I received a call from an international caller after applying for the lotter...

Due to system reasons, you may receive a call from our international phone number to the phone number you entered during the adidas App lottery proce... 詳細表示

Do I have to pay for shipping fee if I order through the in-store pickup serv...

No shipping or handling fees will be charged for orders placed as Click & Collect (in-store pickup service). Please use this service when this onl... 詳細表示

I cannot search or browse products. Also, products are not displayed. 【adida...

If a product fails to appear after searching or browsing by keyword or product category on the app, please delete the adidas app from your smartphone... 詳細表示

I cannot select the "Place Order" button on the checkout screen. 【adidas sma...

There may be cases where the "Place Order" button is grayed out and cannot be selected due to the customer's account information or the information r... 詳細表示

Is it possible to wrap my order? 【adidas smartphone app】

Gift wrapping is available in our online store for a fee (330 yen, tax included). You can choose your preferable color (black or blue) for gif... 詳細表示

I would like to know the model's height and the size of the model wearing the...

Some products sold in this online store have the model's height and wearing size listed in the summary column at the bottom of the product page. ... 詳細表示

Can I purchase adidas products sold in other countries?

We do not accept orders for products sold in overseas markets. However, if you identify the product name and number, we will be able to check ... 詳細表示

Can you repair the products that I purchased?

We do not repair any products other than golf products (shoes and caddie bags) because we are currently out of repair environment. We ask you to contac... 詳細表示

I cannot successfully complete the purchase process or other operations. Wha...

If you are unable to complete the purchase procedure or other operations on the application due to errors or other problems, please retry the procedu... 詳細表示

I want to make sure that I can return the product before purchasing it 【adida...

For products sold on the adidas App, products that can be returned within 30 days of purchase in unused condition are marked "returnable" on the prod... 詳細表示