You can cancel your order by yourself if the order status is "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」and the Cancel button is displayed on... 詳細表示
I deleted my coupon delivery email, can you send it again?
In the case of a customer's convenience (e.g., you accidentally deleted the delivered e-mail, or you cannot receive the coupon delivery e-mail due to y... 詳細表示
I have registered for adiCLUB but have not received my welcome gift.
If you have not received a welcome gift (welcome coupon) after registering for adiCLUB, please check the following items first. 【1】Check if th... 詳細表示
I have not received my birthday coupon.
Birthday coupons are offered as an adiCLUB member benefit to customers who have turned on their newsletter delivery preferences. ■About adiCLU... 詳細表示
During the ordering process, the box to enter my credit card information disa...
If you make an error in entering your credit card information several times when placing an order, the system will automatically lock the order and h... 詳細表示
When placing an order with credit card payment, I am asked for a password and...
When you place an order by credit card payment at this online store, you may be required to authenticate your identity using "3D Secure" depending on... 詳細表示
You can place an order based on your address and credit card information registered with Amazon without registering as a member of our online store. ... 詳細表示
Where can I find the product number on the product page?
It is listed in 6 alphanumeric characters in the product description box below the product image on the product page. 詳細表示
I was in the purchase process and received an error message. What should I do?
The following is an explanation for cases in which you are unable to access or operate the purchase process. If you encounter errors such as n... 詳細表示
My purchase amount is more than 13,200 yen, but I'm being charged for shipping
For orders exceeding 13,200 yen (including tax) after logging in as an adiCLUB member, there is no shipping charge. Also, orders for store pickup wil... 詳細表示
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