I have not received my birthday coupon.

Birthday coupons are offered as an adiCLUB member benefit to customers who have turned on their newsletter delivery preferences. ■About adiCLU... 詳細表示

I have registered for adiCLUB but have not received my welcome gift.

If you have not received a welcome gift (welcome coupon) after registering for adiCLUB, please check the following items first. 【1】Check if th... 詳細表示

I deleted my coupon delivery email, can you send it again?

In the case of a customer's convenience (e.g., you accidentally deleted the delivered e-mail, or you cannot receive the coupon delivery e-mail due to y... 詳細表示

Can I cancel my order?

You can cancel your order by yourself if the order status is "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」and the Cancel button is displayed on... 詳細表示

Can I use the 10% off coupon for newsletter registration more than once durin...

The 10% off coupon for newsletter registration is for one-time use only. Please note that the coupon cannot be used more than once. Thank you for you... 詳細表示

Can I reuse a coupon used on a cancelled order?

Each coupon has a set number of uses. If an order is cancelled after the coupon has been used up to the maximum number of times, the coupon cannot be... 詳細表示

I cannot use the coupon after it was cancelled due to a payment error.

If an order using a coupon is cancelled due to a payment error, the same coupon code cannot be reused on the next order. Thank you for your understan... 詳細表示

Discount won't be applied after entering the coupon code.

Some products are not acceptable for coupon use. (We are unable to provide information on whether or not the coupon can be used for certain products, as th... 詳細表示

I forgot to apply the discount coupon. Can I apply it after ordering?

Due to our system, once an order is confirmed, it will be shipped and cannot be restored to the status before the order was confirmed. Therefore, w... 詳細表示

I want to send it as a gift, so I would like the amount on the price tag and...

The price of purchased products is usually listed on the product's paper tag (price tag) and on the INVOICE (delivery note) If you would like ... 詳細表示