If your order has not been shipped, please check the estimated delivery date indicated in the "Shipment Completion Notification" 「注文受付完了のお知らせ」e-mail,... 詳細表示
I want to return a product(s) purchased from Rakuten Ichiba.
You may return products (Excluding Sale and Outlet product) purchased from Rakuten Ichiba if they are marked "returnable" at the time of purchase, wi... 詳細表示
Can I use coupons on all products?
Some products are not available for coupon use. Products for which coupons cannot be used change frequently, so we cannot provide information on them. ※... 詳細表示
What is the "ReCAPTCHA" (I am not a robot”私はロボットではありません”) that appears durin...
This online store uses an image authentication system called "ReCAPTCHA" to prevent unauthorized registration and ordering by automated programs. ... 詳細表示
The「決済エラー:4457(Payment errors:4457)」 is displayed and I cannot participate in...
When the credit card that has been registered for the lottery entry on the CONFIRMED app cannot be used (the same applies to debit cards with credit fu... 詳細表示
May I ask the reason for the difference between the "earliest delivery date" ...
The "earliest possible delivery date" 「最短お届け日」listed on the product page and the earliest possible date specified in the "delivery date specification... 詳細表示
I have ordered with NP deferred payment, but my order has been cancelled, wh...
If you specify NP deferred payment when placing your order, there will be a credit check after the order process is completed and before the payment ... 詳細表示
I want to send it as a gift, so I would like the amount on the price tag and...
The price of purchased products is usually listed on the product's paper tag (price tag) and on the INVOICE (delivery note) If you would like ... 詳細表示
Can I change my registered credit card information?
You can change your registered credit card information. If you wish to change the credit card information currently registered, you will need ... 詳細表示
What kind of information will I receive if I sign up for the newsletter?
The newsletter will send you information on the latest arrivals of new products and limited-edition products, special promotions, and other informati... 詳細表示
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