This manual will guide you through the refund procedure using CASH POST. ※T...
To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which i... 詳細表示
Why is the refund amount less than the purchase price?
This section explains the reasons why the refund amount after a return is less than the purchase price. 【1】 In the event of a Customer Conv... 詳細表示
Can I return product(s) ordered with the in-store pickup service [Click&Colle...
You may return the product(s) purchasing from our online shop for your convenience if it is within 30 days of delivery and does not fall under any of... 詳細表示
When will the billing be reversed after returning all product(s) purchased wi...
Regarding the cancellation timeframe for all products returned in an NP deferred payment order, it usually takes about one week for the payment to be... 詳細表示
I want to return or exchange a product(s) because I received a product(s) dif...
If you have received a product(s) that is not the same as the product(s) you ordered from our online store, contact us within 8 days of receiving the... 詳細表示
I want to return the product(s) I received because the color and shape are di...
The colors and shapes of the products sold in this online store may appear slightly different from the actual product(s), depending on the environmen... 詳細表示
I want to know if a product(s) is returnable before buying it.
Regarding products sold in our online stores, products that can be returned within 30 days of purchase in an unused condition are marked as "returnable" ... 詳細表示
I ordered the wrong size and want to exchange it.
We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示
I purchased an item in a store, but want to return it on the website.
Products(s) purchased at the store cannot be returned or exchanged at the online store. Any initial defects will be returned or exchanged. ... 詳細表示
The due date for receiving CASH POST refunds has passed.
In case the due date for receiving CASHPOST refunds has passed, you will not be able to receive your refund as it is. You need to get a new refund in... 詳細表示
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