What is the "Directly-managed store exclusive sales"?

Products marked as "Directly-managed stores only"「直営店限定」 on the product page are special products that can only be purchased at our directly-managed stores, ... 詳細表示

What payment methods can I use with the adidas app?

The following payment methods are available on the adidas app. *Available payment methods vary depending on the product and content of the order. PayP... 詳細表示

Can I combine several adiCLUB accounts into one?

With respect to adiCLUB accounts, one account is issued per customer's e-mail address. In order to protect the customer information associated... 詳細表示

During the ordering process, the box to enter my credit card information disa...

If you make an error in entering your credit card information several times when placing an order, the system will automatically lock the order and h... 詳細表示

About Rakuten Pay (formerly Rakuten ID Payment)

You can use your usual Rakuten ID and password for smooth payment. Earn and spend Rakuten Points! Use Rakuten Pay, which is " Simple", "Safe", and " ... 詳細表示

What kind of information will I receive if I sign up for the newsletter?

The newsletter will send you information on the latest arrivals of new products and limited-edition products, special promotions, and other informati... 詳細表示

What benefits can I receive as a member of adiCLUB?

The "level" changes according to the number of points you earn, and the benefits you receive will also vary accordingly. Levels begin with "Le... 詳細表示

When I check the delivery status of Yu-Pack, the message "Tracking Number not...

Even if the order has been shipped, the message "Tracking Number not found" may appear. The shipment has been completed from our warehouse and the co... 詳細表示

I want to return or exchange a product(s) because I received a product(s) dif...

If you have received a product(s) that is not the same as the product(s) you ordered from our online store, contact us within 8 days of receiving the... 詳細表示

This manual will guide you through the refund procedure using CASH POST. ※T...

To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which i... 詳細表示