I forgot my password so cannot login.

If you don’t remember your login password, please access to the "password change"「パスワードの変更」page to reissue your password. ※For the protection ... 詳細表示

An "error number" appears on the screen during the member registration or ord...

The information you have entered during registration or ordering may fall under Article 9 of this Online Shop Membership Agreement. Article 9 ... 詳細表示

I want to purchase a limited sale product that was released in the online st...

Please note that access to our online shop may be more difficult than usual when limited edition products or high-profile products are on sale, and t... 詳細表示

I want to cancel my Online Shop membership.

If you wish to cancel your online store membership, please follow the procedure below after logging in. ※Some products in this online store ca... 詳細表示

Can I change my registered credit card information?

You can change your registered credit card information. If you wish to change the credit card information currently registered, you will need ... 詳細表示

How can I check my order history?

You can check your order history by logging in to the Online Shop and open My Account "Order History/Cancellation"「注文履歴・キャンセル」. <For PCs>.... 詳細表示

Can I pre-register my credit card information?

For information security reasons, this online store does not accept registration of credit card information only prior to the first purchase. ... 詳細表示

I cannot register with the email address I entered.

Due to system reasons, some e-mail addresses cannot be registered for adiCLUB and newsletter registration in this online store. As shown below... 詳細表示

"Account is locked"「こちらのアカウントはロックされています」 is displayed during the login proced...

For safety reasons, we may temporarily lock your account if you enter your ID or password incorrectly or if you perform multiple login operations in ... 詳細表示

I can't login.

Your inquiry cannot be answered by our auto-responder. We apologize for the inconvenience, but please contact us using the inquiry form below. ... 詳細表示