• 文字サイズ変更
  • S
  • M
  • L
  • No : 2838
  • 公開日時 : 2022/10/31 14:21
  • 印刷

I have checked the delivery status on the Yamato Transport website and it says Tracking Number Not Registered and I have no idea what the current status is.

回答 Answer

 
In this case, the shipment from our warehouse has been completed, but the registration by Yamato Transport may not have been completed.
 
Orders shipped from our warehouse are collected at the Yamato Transport Center, and after the package information is registered by Yamato Transport, the order will be transferred to it's offices in each region. Therefore, when the tracking number has not been registered by Yamato Transport, the message "Tracking number not registered" may appear. It may take several hours to a day for the tracking number to be reflected.
 
※Immediately after the " Notification of Shipment Completion " 「発送完了のお知らせ」e-mail is delivered, or when the amount of products shipped from our online store increases, the delivery status of your order may show "Tracking Number Not Registered"「伝票番号未登録」. Normally, the status will be reflected by 10:00 p.m. on the day of the " Notification of Shipment Completion"「発送完了メール」email but it may be reflected the next day or later, depending on the circumstances of the pickup by the shipping company.
 
Therefore, we ask your understanding in waiting for the delivery status to be reflected. When the tracking number is not yet registered, you will not be able to check the status even if you contact the shipping company.
 
【Yamato Transport】
Click here for the Yamato Transport website
 
Yamato Transport Customer Service Center
Toll-free number: 0120-01-9625 (no-charge call)
Operating hours: 8:00 a.m. to 9:00 p.m. ( Open all year round )
※The call will be connected to the service center in charge of the area from which the call was made.
※Call the Navidial number from a cell phone or PHS.
※If you are using a 050 IP phone, please call 050-3786-3333.
Please enter the correct phone number when making a call.

・この質問と回答は役に立ちましたか?
Was this question and answer helpful?

FAQで解決できなかったお客様へ

チャットでのお問い合わせをご希望の場合は下記バナーをクリックしてください。

  営業時間: 平日 9:30~22:00
        土・日・祝 9:30~18:00
        (年末年始などの特定日を除く)

お電話での対応をご希望の方は下記ナビダイアルをご案内しております。

 ナビダイヤル: 0570-033-033

  営業時間: 月~金 9:30~18:00 (土日・祝日を除く)

 ・通話料はお客様のご負担となります。予めご了承ください。
 ・品質向上のために通話内容を録音させていただいております。