If your order has not been shipped, please check the estimated delivery date indicated in the "Shipment Completion Notification" 「注文受付完了のお知らせ」e-mail, and wait for the shipment.

 

When we are receiving a large number of orders beyond our expectations in our online store, or when we are unable to ship due to inclement weather or other traffic conditions, we may not be able to ship your order on the schedule indicated in the e-mail, and there may be a delay in delivery.

 

Even in the case of shipping delays, we will do our best to deliver your order, but we ask you for your understanding that it may take longer than usual to receive your order.

 

Orders will be shipped in order from the orders that are ready to be shipped. (Our customer service cannot provide specific delivery dates for delayed orders.)