• 文字サイズ変更
  • S
  • M
  • L
  • No : 3070
  • 公開日時 : 2023/06/06 10:46
  • 印刷

When I try to complete my purchase, I get a message asking me to reduce the number because there is not enough stock. What should I do?

回答 Answer

 
 In the case that the "Insufficient Stock" message appears, it is possible that the products in your shopping cart are not available and there are not enough in stock for the number of products you wish to purchase. You may need to reduce the number of products in your shopping cart.
 
According to our online store system, the product is not secured at the time the product is placed in the cart, but only once the order is placed and confirmed. Therefore, depending on the number of products remaining in stock, if another customer with the same product in his/her shopping cart places an order that is confirmed first, the product may be out of stock and the message "Please reduce the number due to insufficient stock" may appear, preventing the customer from placing a new order.

・この質問と回答は役に立ちましたか?
Was this question and answer helpful?

FAQで解決できなかったお客様へ

チャットでのお問い合わせをご希望の場合は下記バナーをクリックしてください。

  営業時間: 平日 9:30~22:00
        土・日・祝 9:30~18:00
        (年末年始などの特定日を除く)

お電話での対応をご希望の方は下記ナビダイアルをご案内しております。

 ナビダイヤル: 0570-033-033

  営業時間: 月~金 9:30~18:00 (土日・祝日を除く)

 ・通話料はお客様のご負担となります。予めご了承ください。
 ・品質向上のために通話内容を録音させていただいております。