We kindly ask you to let us know about the defect product from the e-mail form.
※We’re unable accept defect inquiry through AI chat nor chat operator. Please send us an e-mail.
1. Your name and last name
2. Order number ( 068-***** ) as shown on the INVOICE
3. Product number that you believe has a problem
(6-digit alphanumeric Art. No. on the paper tag attached to the product or on the sewing tag of the product itself)
4. The size of the purchased product
5.Whether the product has been used or not
6. Frequency of use (if you have used the product, tell us how many times you have used it)
7. Environment of use (If you have used the product, tell us where you used it)
8. Details of the problem part
9. When did you notice the problem?
Our customer service team will reply to you by e-mail after confirming the contents of your e-mail inquiry.
However, when we are receiving a large number of inquiries during the busy season, it may take some time for us to reply. We appreciate your understanding in advance.