Can I exchange or change the size?

We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cu... 詳細表示

This manual will guide you through the refund procedure using CASH POST. ※T...

To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which i... 詳細表示

How to return your product.

Make sure to complete the return request procedure on the Online Shop website before your return. ■1. Write the return request number on the b... 詳細表示

I have purchased an item using the NP deferred payment method and have comple...

If you have made a purchase with NP deferred payment service and have completed the return procedure before paying for the product(s), it is diff... 詳細表示

I have not received any contact after sending the return.

When the return product(s) arrives at our warehouse, we will not notify you that it has arrived. Once the return product(s) arrives and the departmen... 詳細表示

I ordered the wrong size and want to exchange it.

We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示

I want to return or exchange a product(s) purchased from a pre-order.

We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示

I want to return or cancel my purchased product(s) as cooling-off.

Products(s) purchased in the online store are not subject to the cooling-off system, since the order is confirmed based on the customer's clear intenti... 詳細表示

Can I exchange product(s) ordered through the in-store pickup service [Click ...

We are unable to accept exchanges of products at the customer's convenience because we do not have an exchange system in place for requests for siz... 詳細表示

I purchased an item in a store, but want to return it on the website.

Products(s) purchased at the store cannot be returned or exchanged at the online store. Any initial defects will be returned or exchanged. ... 詳細表示