It has been less than 30 minutes since my order was placed, but the cancel bu...

Orders can be cancelled on the "Order History" 「注文履歴」page in the "My Account" 「マイアカウント」menu, with the exception of certain products. You can... 詳細表示

I ordered the wrong size, color or quantity of products.

We do not accept changes in size, color, quantity, or other details after your order has been placed. We apologize for the inconvenience, but ... 詳細表示

How do I change the delivery location and date after ordering?

The information you provide in this online store includes your product delivery address information. Since the delivery address information is sh... 詳細表示

Can I change the shipping address or add my room number?

Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the ... 詳細表示

Can I cancel my order after the available cancellation period?

Once the 30-minute cancellation period has passed after order process is complete, we are unable to cancel the order due to our system's reasons and ... 詳細表示

I want to cancel because I made a mistake in the size, color, or quantity.

If you have ordered the wrong size, color, or quantity of the product, you may cancel your order if all of the following conditions are met &l... 詳細表示

Can I change the contents of my order?

Once your order has been placed, we will not be able to change the contents of your order, including the following items, due to our system's limitat... 詳細表示

I have ordered with NP deferred payment, but my order has been cancelled, wh...

If you specify NP deferred payment when placing your order, there will be a credit check after the order process is completed and before the payment ... 詳細表示

Can I add, change, or cancel the delivery date/time preference after ordering?

Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示

My order was cancelled with out notice, why is it?

In the following cases, we may cancel your order without prior notice to you. ・When payment for an order fails to process. Payment by c... 詳細表示