Which shipping carrier do you use?

You will find the delivery company responsible for the delivery of the products in the " Shipping notification email "「発送完了のお知らせメール」 sent to you afte... 詳細表示

The order scheduled for delivery by Scatch has been returned without a delive...

Scatch! arranges delivery based on the zip(postal) code, so if the address does not match the zip code you entered when placing your order, the deliv... 詳細表示

Can you ship out my order today?

The information you provide in this online shop includes the delivery address of the products. As the delivery address information is entrusted to th... 詳細表示

Can I cancel the arrival date/time zone designation and have the order delive...

The information you have provide in this online shop includes the delivery address of the products. As the delivery address information is entrusted ... 詳細表示

What is Scatch!

In order to improve customer service, since August 2021, the online shop has been delivering some of the ordered products by “Scatch!” Scatch!... 詳細表示

Can I have products shipped to my house in the "store stock only" ?

For products that are displayed as "Store Stock Only," delivery to the customer's address or other designated address is possible only for some produ... 詳細表示

May I ask the reason for the difference between the "earliest delivery date" ...

The "earliest possible delivery date" 「最短お届け日」listed on the product page and the earliest possible date specified in the "delivery date specification... 詳細表示

Do I have to pay for shipping fee if I order through the in-store pickup serv...

No shipping or handling fees will be charged for orders placed as Click & Collect (in-store pickup service). Please use this service when this onl... 詳細表示

I'd like to change my delivery methods to "delivery to a delivery box" or "l...

Delivery companies are responsible for delivery methods such as "delivery to a delivery box" or "leave the package by the door". For any reason, we w... 詳細表示

I want to change the delivery date and time.

The order contains information on the delivery information of the product. The delivery company will receive the delivery information at the time the... 詳細表示