I would like to change my registered e-mail address. 【adidas smartphone app】

Due to system reasons, it is not possible to change your registered e-mail address from the adidas application. Thank you for your understanding in a... 詳細表示

I want to change my date of birth. 【adidas smartphone app】

To change your registered date of birth on the adidas app, please follow the steps below. 【1】First, select the "Account"「アカウント」 icon in the up... 詳細表示

I received a call from an international caller after applying for the lotter...

Due to system reasons, you may receive a call from our international phone number to the phone number you entered during the adidas App lottery proce... 詳細表示

I cannot search or browse products. Also, products are not displayed. 【adida...

If a product fails to appear after searching or browsing by keyword or product category on the app, please delete the adidas app from your smartphone... 詳細表示

I cannot select the "Place Order" button on the checkout screen. 【adidas sma...

There may be cases where the "Place Order" button is grayed out and cannot be selected due to the customer's account information or the information r... 詳細表示

Is it possible to wrap my order? 【adidas smartphone app】

Gift wrapping is available in our online store for a fee (330 yen, tax included). You can choose your preferable color (black or blue) for gif... 詳細表示

I cannot successfully complete the purchase process or other operations. Wha...

If you are unable to complete the purchase procedure or other operations on the application due to errors or other problems, please retry the procedu... 詳細表示

I want to make sure that I can return the product before purchasing it 【adida...

For products sold on the adidas App, products that can be returned within 30 days of purchase in unused condition are marked "returnable" on the prod... 詳細表示

Can I cancel my order? 【adidas smartphone app】

Orders can be cancelled by the customer within 30 minutes of order completion (15 minutes for lottery sales) if the order is in the "New Order"「新... 詳細表示

I want to delete products in my shopping cart 【adidas smartphone app】

To delete products from your shopping cart, please follow the steps below. 【1】First, select the "Shopping Cart" icon at the bottom of the appl... 詳細表示