I received a refund email titled "CASH POST(キャッシュポスト)" but I don't know how t...

If you have any questions about the refund procedure at CASH POST, please refer to the following page on this FAQ website. ■This manual will g... 詳細表示

I have purchased an item using the NP deferred payment method and have comple...

If you have made a purchase with NP deferred payment service and have completed the return procedure before paying for the product(s), it is diff... 詳細表示

The due date for receiving CASH POST refunds has passed.

In case the due date for receiving CASHPOST refunds has passed, you will not be able to receive your refund as it is. You need to get a new refund in... 詳細表示

When will the billing be reversed after returning all product(s) purchased wi...

Regarding the cancellation timeframe for all products returned in an NP deferred payment order, it usually takes about one week for the payment to be... 詳細表示

Why is the refund amount less than the purchase price?

This section explains the reasons why the refund amount after a return is less than the purchase price. 【1】 In the event of a Customer Conv... 詳細表示

This manual will guide you through the refund procedure using CASH POST. ※T...

To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which i... 詳細表示

What is the refund amount and when is the refund period after returning produ...

Refund processing will begin once we have confirmed the quality and condition of your returned product(s) ( damage, stains, tags, accessories, packin... 詳細表示

The shipping fee was free when I purchased the product, but when I returned i...

As stated in the Shopping Guide, any returns for the customer's convenience should be sent back with the shipping fee prepaid. Even if shippin... 詳細表示

What is CASH POST?

CASH POST is a money transfer service and a fund transfer operator under the jurisdiction of the Financial Services Agency. The service is managed and oper... 詳細表示

I returned a product(s) after paying with NP deferred payment. How can I get ...

In the case of an order returned after payment has been made, the refund will be made via DG Financial Technology's "CASH POST" service after we have com... 詳細表示