• No : 2778
  • 公開日時 : 2022/07/13 18:15
  • 印刷

When will you contact me after I send in my return?

カテゴリー : 

回答 Answer

After the return product(s) arrives at our warehouse, our staff will check the condition of the product(s). After checking the condition, we will email you with the subject line "Notification of Receipt of Return"「ご返品受領のお知らせ」 or "We are contacting you regarding your return"「返品の件で、ご連絡申し上げます」 to the email address you used for your order.
It usually takes 1-2 weeks after the product(s) arrives at our warehouse to contact you by e-mail
※During peak season, it may take about a month to contact you.
There will be no contact immediately after the return arrives, but only after the return has been received and confirmed. Thank you for your understanding in advance.
We take time to check the quality of returned product(s) to ensure that they have sufficient quality for resale, so please allow us some time to contact you.
Sorry for the inconvenience, but please wait until we send you the information by e-mail.