• No : 2792
  • 公開日時 : 2022/08/09 16:56
  • 印刷

Return request procedure for returnable product(s)

カテゴリー : 

回答 Answer

We accept the return of product(s) purchased from this online store for the customer's convenience if they are within 30 days of delivery and don’t fall under any of the non-returnable items specified by us.
≪Non-returnable items≫
※It cannot be returned if any of the following applies
・The product has been used for other than trial wear.
・For Sale and Outlet product(s), personalized product(s), customized product(s) and pre-order product(s)
・Products that are not displayed on the screen as "returnable" at the time of purchase and the product(s) obtained from a retailer other than this Online Shop.
・Product tags (price tags) are damaged.
・No instruction manual or packaging materials were sent.
・The tag or sticker has been removed from the product.
(If the tag has been cut off, you can put it in the package and send it back to us.)
・The product's original bag or packaging are missing.
・It has been 30 days after the date of delivery date.
・Sending the product without invoice.
・Novelty gifts granted in campaigns, etc. are not included in the package.
・The condition of the product (including the original box and accessories) when it is returned to us is significantly different from the condition at the time of delivery.
※In the case of a return for the customer's convenience, the customer is responsible for shipping and handling charges at the time of purchase, gift wrapping, and prepaid shipping charges at the time of return, whether or not you are a registered member. If there is any problem or shipment error with your purchase, please contact us.
Before returning the product, please complete the return request procedure on the online store website and send the product back to us. If you have any problems with the return request procedure feel free to contact us.
Follow the steps below to process your return.
■1 To make a return request, access your order history in "My Account".
Select the "Return Request" button next to the image of the product(s) you wish to return to begin the return request process on the website.
※Any product(s) for which the "Return Request" button is not displayed or in-store returns will not be accepted.
■2 Enter the required information on the "Confirmation of product(s) to be returned" screen.
If the information entered is correct, select the "Next" button.
■3 On the next screen, confirm (correct if necessary) the "Shipping Information" and if your information is correct, select the "Return Request" button.
This completes the return request procedure. Send the product(s) within one week according to the information displayed after the procedure.
If you have any questions about return procedure or if you have any problems with the product, feel free to email us.
  【Please click here to fill out the inquiry form.】