You may return the product(s) purchasing from our online shop for your convenience if it is within 30 days of delivery and does not fall under any of our non-returnable items.  You can return your purchased product(s) to the store where you received them or visit our online store website to make your return.

 

If you wish to try on or return the product after receiving it at a directly-managed store, please contact the store staff in advance. Before returning your product, make sure to check the following items.

 

≪Non-returnable items≫

※It cannot be returned if any of the following applies

・The product has been used for other than trial wear.

・For Sale and Outlet product(s), personalized product(s), customized product(s) and pre-order product(s)

・Products that are not displayed on the screen as "returnable" at the time of purchase and the product(s) obtained from a retailer other than this Online Shop.

・Product tags (price tags) are damaged.

・No instruction manual or packaging materials were sent.

・The tag or sticker has been removed from the product.

(If the tag has been cut off, you can put it in the package and send it back to us.)

・The product's original bag or packaging are missing.

・It has been 30 days after the date of delivery date.

・Sending the product without invoice.

・Novelty gifts granted in campaigns, etc. are not included in the package.

・The condition of the product (including the original box and accessories) when it is returned to us is significantly different from the condition at the time of delivery.

 

※If you choose to pay in-store at the time of pickup, please contact the store where you made your purchase directly.

 

To return a product(s) from this online store, apply for a return request from your order history in My Account, and you will receive a return address and a return request number.

 

■Click here for My Account

If you are not logged in, login to your account by entering your ID and password. Fill in the displayed return request number on the back of the INVOICE (delivery note) and send it with your order to the designated address. (The address will be displayed on the same screen with your return request number.)