If you have received a product(s) that is not the same as the product(s) you ordered from our online store, contact us within 8 days of receiving the product(s) using the inquiry form with the following items.

 

1. Your first name and last name：

2. Furigana of your name：

3. Your order number (number starting with 068) as shown in the INVOICE：

4. The product number：

(The 6-digit alphanumeric Art.No. on the paper tag attached to the product or on the sewing tag of the product itself)

5. The size of the product：

6. Details of any differences in the product：

 (e.g.: I ordered product with product number ●●, but received product with number ●●, etc.)

7. When did you noticed the differences：

8. Have you used the product?：

9. Frequency of use【If you have used the product】：

10. Environment of use【If you have used the product】：

 

■Click here for the adidas ONLINE SHOP inquiry form.

We may not be able to respond to your inquiry if any of the following conditions apply to the product.

 

　・The tag has been removed from the product.

　(If the tag has been cut off, you can put it in the package and send it back to us.)

　・The product is not in the original bag or box.

　・No instruction manual or packaging materials were sent.

　・The sticker attached to the product has been removed.

　・It’s been 8 days since the delivery.

　・Sending the product without invoice.

　・The condition of the product (including the box and accessories) when it is returned to us is significantly different from the condition at the time of delivery.

 

After confirming the contents of the inquiry, we will get back to you.