• No : 2814
  • 公開日時 : 2022/08/09 17:09
  • 印刷

I want to return or exchange a product(s) purchased from a pre-order.

カテゴリー : 

回答 Answer

We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize for any inconvenience this may cause.
※Also, we don’t accept order cancellations for pre-order products(s). We apologize for any inconvenience this may cause.
≪Non-returnable items≫
※It cannot be returned if any of the following applies
・The product has been used for other than trial wear.
・For Sale and Outlet product(s), personalized product(s), customized product(s) and pre-order product(s)
・Products that are not displayed on the screen as "returnable" at the time of purchase and the product(s) obtained from a retailer other than this Online Shop.
・Product tags (price tags) are damaged.
・No instruction manual or packaging materials were sent.
・The tag or sticker has been removed from the product.
(If the tag has been cut off, you can put it in the package and send it back to us.)
・The product's original bag or packaging are missing.
・It has been 30 days after the date of delivery date.
・Sending the product without invoice.
・Novelty gifts granted in campaigns, etc. are not included in the package.
・The condition of the product (including the original box and accessories) when it is returned to us is significantly different from the condition at the time of delivery.
※In the case of a return for the customer's convenience, the customer is responsible for shipping and handling charges at the time of purchase, gift wrapping, and prepaid shipping charges at the time of return, whether or not you are a registered member. If there is any problem or shipment error with your purchase, please contact us.
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