• No : 2817
  • 公開日時 : 2022/10/06 12:47
  • 印刷

I order the wrong product so is it possible to return this?

カテゴリー : 

回答 Answer

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if they have not been used.
The " Returnable" statement is located at the bottom of the product page. Please first make sure that your product(s) does not fall under any of the non-returnable items listed below.
≪Non-returnable items≫
※It cannot be returned if any of the following applies
・The product has been used for other than trial wear.
・For Sale and Outlet product(s), personalized product(s), customized product(s) and pre-order product(s)
・Products that are not displayed on the screen as "returnable" at the time of purchase and the product(s) obtained from a retailer other than this Online Shop.
・Product tags (price tags) are damaged.
・No instruction manual or packaging materials were sent.
・The tag or sticker has been removed from the product.
(If the tag has been cut off, you can put it in the package and send it back to us.)
・The product's original bag or packaging are missing.
・It has been 30 days after the date of delivery date.
・Sending the product without invoice.
・Novelty gifts granted in campaigns, etc. are not included in the package.
・The condition of the product (including the original box and accessories) when it is returned to us is significantly different from the condition at the time of delivery.
※In the case of a return for the customer's convenience, the customer is responsible for shipping and handling charges at the time of purchase, gift wrapping, and prepaid shipping charges at the time of return, whether or not you are a registered member. If there is any problem or shipment error with your purchase, please contact us.
Before returning the product, please complete the return request procedure on the online store website and send the product back to us. If you have any problems with the return request procedure feel free to contact us.
【Please click here to fill out the inquiry form.】