• No : 3043
  • 公開日時 : 2023/04/28 13:51
  • 印刷

I ordered from the online shop but no adiCLUB points were awarded.

回答 Answer

Once an order has been placed, and payment for the order has been made as stated in the Shopping Guide, adiCLUB points will be awarded after the product has been shipped. For payment in-store upon receipt and cash on delivery, points will be awarded within 24-48 hours after payment is completed.
In addition, for points to be awarded, you must log in to adiCLUB before placing an online order or show your digital membership card when paying in-store at the time of pick-up.
If you have fulfilled the above conditions but have not been awarded points, please contact our customer service by e-mail with the following information.
・First name and last name:
・The order number that has not been reflected with adiCLUB points:
・Registered email address:
・Phone number:
【Please click here to fill out the inquiry form.】