In this case, the shipment from our warehouse has been completed, but the registration by Yamato Transport may not have been completed.

 

Orders shipped from our warehouse are collected at the Yamato Transport Center, and after the package information is registered by Yamato Transport, the order will be transferred to it's offices in each region. Therefore, when the tracking number has not been registered by Yamato Transport, the message "Tracking number not registered" may appear. It may take several hours to a day for the tracking number to be reflected.

 

※Immediately after the " Notification of Shipment Completion " 「発送完了のお知らせ」e-mail is delivered, or when the amount of products shipped from our online store increases, the delivery status of your order may show "Tracking Number Not Registered"「伝票番号未登録」. Normally, the status will be reflected by 10:00 p.m. on the day of the " Notification of Shipment Completion"「発送完了メール」email but it may be reflected the next day or later, depending on the circumstances of the pickup by the shipping company.

 

Therefore, we ask your understanding in waiting for the delivery status to be reflected. When the tracking number is not yet registered, you will not be able to check the status even if you contact the shipping company.

 

【Yamato Transport】

Click here for the Yamato Transport website

 

Yamato Transport Customer Service Center

Toll-free number: 0120-01-9625 (no-charge call)

Operating hours: 8:00 a.m. to 9:00 p.m. ( Open all year round )

※The call will be connected to the service center in charge of the area from which the call was made.

※Call the Navidial number from a cell phone or PHS.

※If you are using a 050 IP phone, please call 050-3786-3333.

Please enter the correct phone number when making a call.