When no one was at the delivery address, a delivery notice will be posted by the delivery company. Please contact the delivery company based on the information on the delivery notice.
■For delivery to your house or designated delivery address
【Yamato Transport】
Click
here for the Yamato Transport website
Yamato Transport Customer Service Center
Toll-free number: 0120-01-9625 (no-charge call)
Operating hours: 8:00 a.m. to 9:00 p.m. ( Open all year round )
※The call will be connected to the service center in charge of the area from which the call was made.
※Call the Navidial number from a cell phone or PHS.
※If you are using a 050 IP phone, please call 050-3786-3333.
Please enter the correct phone number when making a call.
【The Last One Mile】
Click
here for tracking service
Navi Dial: 0570-071-133(※Chargeable call)
【Yu-Pack】
Click
here for tracking service
Japan Post Office
Customer Service Center
Toll-free call: 0120-23-2886(※Not available from cell phones)
From cell phones: 0570-046-666 (※Chargeable call)
Operating hours: 8:00 a.m. to 9:00 p.m. (Monday through Friday)
9:00 a.m. to 9:00 p.m. (Saturdays, Sundays, and holidays)
【Scatch!】
Click
here for tracking service
MagicalMove, Inc.
Customer Service Center
Click
here for FAQ Frequently Asked Questions
■For deliveries from stores
【Sagawa Express Co.】
Click
here to find a Sagawa Express office.
※For information on Sagawa Express, contact the office directly through the website above.
Please note that orders will be returned to the warehouse after the delivery company's specified storage period. If an order is returned unclaimed due to long-term absence or unknown address, you may be charged for the return shipping costs. Thank you for your understanding in advance.
※Please also refer to this article.