In the event that you were not receiving the order receipt email or shipping confirmation email from our online store, please check the following settings.

 

 

　@adidas.jp

　@account.adidas.com

　@adidas-news.adidas.com

　@kuronekoyamato.co.jp

 

※Some customers may not be able to receive e-mails from this online store if they have blocked the receipt of e-mails with URLs.

※To find out how to remove your e-mail reception restrictions, please check with your carrier's or provider's website.

 

【2】Kindly check if the e-mail you are looking for is not in a folder where unwanted e-mails are sorted out, such as the "Junk Mail Folder" or "Trash Folder".

 

【3】Refer to the adidas app and make sure that the email notification setting is set to "ON".

 

In case you haven't received an e-mail despite the above settings, please contact our customer service department by e-mail.

 

【Please click here to fill out the inquiry form.】