Which shipping carrier do you use?

You will find the delivery company responsible for the delivery of the products in the " Shipping notification email "「発送完了のお知らせメール」 sent to you after 詳細表示

What do I need to bring to pick up my in-store pickup order? 【Click&Collect】

We will check your order number as shown in your order confirmation email or your identification (driver's license, insurance card, passport, etc 詳細表示

Can I log in with my membership details registered before the adiCLUB service...

longer available, and you cannot currently log in with an email address and password that have not been transferred to an adiCLUB ID. Thank you for your 詳細表示

How can I make a purchase (guest purchase) without registering as a member?

you have carefully checked your order, select "Place Order" (注文を確定する)to confirm your order and receive an "Order Confirmation" email to the email address you have 詳細表示

About Rakuten Pay (formerly Rakuten ID Payment)

" Reasonable". ※To confirm the amount of Rakuten Points you have used, please check the automatic email sent by Rakuten or your Rakuten Pay history「楽天ペイ利用履歴 詳細表示

I have not registered in My Account, can I return it?

If you do not have a My Account, simply fill in your order number and the email address you used to place the order on the Order Search screen below to 詳細表示

Is it possible to return sale or outlet product(s)?

they have not been used. Feel free to email us if you can see obvious defects in the product(s) itself or if you have received an incorrect delivery 詳細表示

I placed an order with NP deferred payment, but returned it before paying fo...

" email from us, please discard the invoice. ※It may take a few days to send you a "return receipt" email. ■If you return only a portion of your order 詳細表示

When will you contact me after I send in my return?

After the return product(s) arrives at our warehouse, our staff will check the condition of the product(s). After checking the condition, we will email 詳細表示

How long does it take to receive a refund after returning product(s)?

accept your return, we will send you a "Notification of Receipt of Return" 「ご返品受領のお知らせ」e-mail. After that, we will send you another email with the subject line 詳細表示