When can I receive my order if I order in-store pickup? When is the deadline ...
When products placed through the in-store pickup service (Click & Collect) are in stock at your designated store, you will be notified by e-mail when 詳細表示
I would like to change the pick-up location. 【Click&Collect】
For products ordered for in-store pickup, the order is managed by the store, so our customer service cannot accept changes to the store where the pro... 詳細表示
Can I order multiple " Store Stock Only" products at the same time 【Click & C...
For "Store Stock Only"「店舗在庫のみ」 products, only one product can be ordered at a time in one order due to product arrangements at the store. Also, orders can... 詳細表示
What do I need to bring to pick up my in-store pickup order? 【Click&Collect】
We will check your order number as shown in your order confirmation email or your identification (driver's license, insurance card, passport, etc.) ... 詳細表示
Can I exchange product(s) ordered through the in-store pickup service [Click ...
We are unable to accept exchanges of products at the customer's convenience because we do not have an exchange system in place for requests for siz... 詳細表示
Can I return product(s) ordered with the in-store pickup service [Click&Colle...
You may return the product(s) purchasing from our online shop for your convenience if it is within 30 days of delivery and does not fall under any of... 詳細表示
Can I cancel my order for in-store pickup service at the customer service cen...
Cancellations are accepted at the Customer Service Center when the "Cancel" button is displayed on the "Order History/Cancel" 「注文履歴・キャンセル」screen in the "My A... 詳細表示
Can I cancel the order if the size does not fit when I try it on before picki...
If the size does not fit when trying on the product before picking it up at the store, you may cancel the order without receiving it. If you wish to cance... 詳細表示
Multiple purchase campaign discounts cannot be applied to in-store pickup pro...
For in-store pickup orders, only one product per order will be available for "in-store stock only"「店舗在庫のみ」 products due to product arrangements at the stor... 詳細表示
Is it possible to change an order placed for in-store pickup to home delivery...
You can only pick up your order at the store you specified when you placed your order. ※Once your order is confirmed, we are unable to change ... 詳細表示
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