Can I order additional products to what I have already ordered?
the "Order History/Cancel" 「注文履歴・キャンセル」page in the "My Account"「マイアカウント」 menu within 30 minutes of order completion, you can cancel your order. After canceling 詳細表示
I ordered the wrong size, color or quantity of products.
please cancel the order by yourself and place a new order. ※You may cancel your order on the "Order History/Cancel"「 注文履歴・キャンセル」 page of the "My Account"「 マイアカウント 詳細表示
If your order has not been shipped, please check the estimated delivery date indicated in the "Shipment Completion Notification" 「注文受付完了のお知らせ」e-mail 詳細表示
To check the estimated delivery date of your order is indicated in the "Notification of Order Receipt"「注文受付完了のお知らせ」 e-mail. ※Shipping and 詳細表示
I want to cancel my return request.
the order number and e-mail address of the order you wish to cancel the return request and select "Inquire Order".「注文を照会する」 【3】When your order history appears 詳細表示
I have ordered with NP deferred payment, but my order has been cancelled, wh...
】注文キャンセルのお知らせ」. In some cases, you may receive an email stating "[adidas] Order pending" 「【adidas】注文保留」due to some reason of credit check. In such cases, please 詳細表示
Can I change the contents of my order?
/Cancel"「 注文履歴・キャンセル」 page of the "My Account"「 マイアカウント」 menu, as long as the order is in the "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」status and the Cancel 詳細表示
order process in the online store, the following pop-up window will appear after you click the "Place Order" button「注文確定ボタン」. Follow the instructions on the screen 詳細表示
My purchase amount is more than 13,200 yen, but I'm being charged for shipping
description on each product page. For confirmation of the contents of your order, please check the "Order Search" 「注文検索」on the Online Shop website. 詳細表示
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