Can I cancel my order?

You can cancel your order by yourself if the order status is "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」and the Cancel button is displayed on 詳細表示

I can't cancel my order.

on restrictions) ・Orders for non-cancelable products In the above cases, we are unable to cancel your order even if you contact us due to our system's 詳細表示

Can I cancel my order after the available cancellation period?

Once the 30-minute cancellation period has passed after order process is complete, we are unable to cancel the order due to our system's reasons and 詳細表示

I want to cancel my order for in-store pickup. 【Click&Collect】

on the "Order History/Cancel" 「注文履歴・キャンセル」page in the "My Account"「マイアカウント」 menu of this online store if the order is in the status of "New Order"「新規受注」 or 詳細表示

Can I cancel my order? 【adidas smartphone app】

Orders can be cancelled by the customer within 30 minutes of order completion (15 minutes for lottery sales) if the order is in the "New Order"「新規 詳細表示

My order was cancelled with out notice, why is it?

In the following cases, we may cancel your order without prior notice to you. ・When payment for an order fails to process. Payment by 詳細表示

I want to cancel my return request.

cancel the return request and select "Inquire Order".「注文を照会する」 【3】When your order history appears, select "Cancel Return Request" 「返品リクエストをキャンセル」and then select 詳細表示

Can I cancel my order for in-store pickup service at the customer service cen...

Cancellations are accepted at the Customer Service Center when the "Cancel" button is displayed on the "Order History/Cancel" 「注文履歴・キャンセル」screen in the "My 詳細表示

I have ordered with NP deferred payment, but my order has been cancelled, wh...

】注文キャンセルのお知らせ」. In some cases, you may receive an email stating "[adidas] Order pending" 「【adidas】注文保留」due to some reason of credit check. In such cases, please 詳細表示

It has been less than 30 minutes since my order was placed, but the cancel bu...

Orders can be cancelled on the "Order History" 「注文履歴」page in the "My Account" 「マイアカウント」menu, with the exception of certain products. You can 詳細表示