Why is the price of the product I checked before different from the price of...
order completion, as long as your order status is "New Order"「新規受注」. ■Can I cancel my order? 詳細表示
How do I change the delivery location and date after ordering?
following URL. Can I change the shipping address or add my room number? 詳細表示
I ordered the wrong size, color or quantity of products.
please cancel the order by yourself and place a new order. ※You may cancel your order on the "Order History/Cancel"「 注文履歴・キャンセル」 page of the "My Account"「 マイアカウント 詳細表示
I couldn't receive my order and it has been sent back to you, can you resend...
order could not be delivered"「ご注文いただいた商品が配送できませんでした」. You will be able to request a re-shipment after you have received the above e-mail. ※We cannot 詳細表示
When can I receive my order if I order in-store pickup? When is the deadline ...
store where you plan to pick it up. When your order is ready for pickup, we will send you an e-mail from the e-mail address "shop@adidas.jp" regarding 詳細表示
What should I do if I cannot receive my in-store pickup order by the due date...
where you received your order from "My Account"「マイアカウント」 in your purchase history. ※For the address and phone number of our directly-managed stores, please refer 詳細表示
I want to return or cancel my purchased product(s) as cooling-off.
Products(s) purchased in the online store are not subject to the cooling-off system, since the order is confirmed based on the customer's clear intention 詳細表示
Can I order additional products to what I have already ordered?
the "Order History/Cancel" 「注文履歴・キャンセル」page in the "My Account"「マイアカウント」 menu within 30 minutes of order completion, you can cancel your order. After canceling 詳細表示
How can I check my order history?
You can check your order history by logging in to the Online Shop and open My Account "Order History/Cancellation"「注文履歴・キャンセル」. <For PCs>. ■1 詳細表示
Can you ship out my order today?
. Orders can only be cancelled within 30 minutes of placing an order and only if the order status is new order 「新規受注」or waiting for payment「入金待ち」. To cancel 詳細表示
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