I want to cancel my Online Shop membership.
If you wish to cancel your online store membership, please follow the procedure below after logging in. ※Some products in this online store can 詳細表示
Can I cancel my order that was placed for in-store pickup service and is now ...
. If there are any circumstances that make it difficult for you to pick up your order at the designated store, kindly contact the store where you are expecting to 詳細表示
Can I change the contents of my order?
/Cancel"「 注文履歴・キャンセル」 page of the "My Account"「 マイアカウント」 menu, as long as the order is in the "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」status and the Cancel 詳細表示
Can you ship out my order today?
. Orders can only be cancelled within 30 minutes of placing an order and only if the order status is new order 「新規受注」or waiting for payment「入金待ち」. To cancel 詳細表示
How can I check my order history?
You can check your order history by logging in to the Online Shop and open My Account "Order History/Cancellation"「注文履歴・キャンセル」. <For PCs>. ■1 詳細表示
Can I order additional products to what I have already ordered?
the "Order History/Cancel" 「注文履歴・キャンセル」page in the "My Account"「マイアカウント」 menu within 30 minutes of order completion, you can cancel your order. After canceling 詳細表示
I want to return or cancel my purchased product(s) as cooling-off.
Products(s) purchased in the online store are not subject to the cooling-off system, since the order is confirmed based on the customer's clear intention 詳細表示
What should I do if I cannot receive my in-store pickup order by the due date...
where you received your order from "My Account"「マイアカウント」 in your purchase history. ※For the address and phone number of our directly-managed stores, please refer 詳細表示
When can I receive my order if I order in-store pickup? When is the deadline ...
store where you plan to pick it up. When your order is ready for pickup, we will send you an e-mail from the e-mail address "shop@adidas.jp" regarding 詳細表示
I couldn't receive my order and it has been sent back to you, can you resend...
order could not be delivered"「ご注文いただいた商品が配送できませんでした」. You will be able to request a re-shipment after you have received the above e-mail. ※We cannot 詳細表示
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