The "Order Number" 「ご注文番号」issued upon completion of an order at the Online Shop is shown below in the "Order Completion Notification" 「注文完了のお知らせ」and "Shipment 詳細表示
Why is the price of the product I checked before different from the price of...
. Make sure you check the product price listed in the "Order Confirmation E-mail" 「ご注文内容確認メール」sent to you after the order process is completed. ※The prices are 詳細表示
How can I check my order history?
You can check your order history by logging in to the Online Shop and open My Account "Order History/Cancellation"「注文履歴・キャンセル」. <For PCs>. ■1 詳細表示
Can I have products shipped to my house in the "store stock only" ?
products that are available for "Delivery from Store". For products that are marked as " To-order/Stocking Order" 「取り寄せ・取り置き注文する」after selecting the desired 詳細表示
It has been less than 30 minutes since my order was placed, but the cancel bu...
Orders can be cancelled on the "Order History" 「注文履歴」page in the "My Account" 「マイアカウント」menu, with the exception of certain products. You can 詳細表示
I would like to change the pick-up location. 【Click&Collect】
will find the information in the "Notification of Order Receipt"「注文受付完了のお知らせ」 e-mail sent to you after your order has been placed. 詳細表示
I have not registered in My Account, can I return it?
-order products, are not eligible for return. ■Order search(注文検索) 詳細表示
Can I cancel my order for in-store pickup service at the customer service cen...
Cancellations are accepted at the Customer Service Center when the "Cancel" button is displayed on the "Order History/Cancel" 「注文履歴・キャンセル」screen in the "My 詳細表示
I placed an order for convenience store pickup, but there is no authorizatio...
The authorization number for the convenience store pickup service will be displayed on the Order History「注文履歴」 page of My Account 「マイアカウント 詳細表示
I want to cancel my order for in-store pickup. 【Click&Collect】
on the "Order History/Cancel" 「注文履歴・キャンセル」page in the "My Account"「マイアカウント」 menu of this online store if the order is in the status of "New Order"「新規受注」 or 詳細表示
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