Make sure to complete the return request procedure on the Online Shop website before your return. ■1. Write the return request number on the b... 詳細表示
Can I exchange or change the size?
We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cu... 詳細表示
I want to cancel my return request.
If you wish to cancel your return request after you have completed the return request process, you may cancel your return request from the Order Se... 詳細表示
I want to change or check my registered information in the online store.
You can check or change your information registered with adiCLUB on our website. ※The adidas app will not let you change your e-mail address. ... 詳細表示
When can I receive my order if I order in-store pickup? When is the deadline ...
When products placed through the in-store pickup service (Click & Collect) are in stock at your designated store, you will be notified by e-mail when... 詳細表示
How long will it take to receive my order?
The shipping date and the number of required delivery days vary depending on the payment method and the delivery address. ■Estimated shipping ... 詳細表示
I'd like to check my delivery status.
For delivery status, check the " Notification of Shipment Completion "「発送完了のお知らせ」 e-mail sent after we have shipped your order. Before you con... 詳細表示
What are the available payment methods?
The online store accepts the following 6 payment methods. *There are some payment methods that are not available for customized products, pre-order produc... 詳細表示
"Account is locked"「こちらのアカウントはロックされています」 is displayed during the login proced...
For safety reasons, we may temporarily lock your account if you enter your ID or password incorrectly or if you perform multiple login operations in ... 詳細表示
What is the "ReCAPTCHA" (I am not a robot”私はロボットではありません”) that appears durin...
This online store uses an image authentication system called "ReCAPTCHA" to prevent unauthorized registration and ordering by automated programs. ... 詳細表示
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