You can cancel your order by yourself if the order status is "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」and the Cancel button is displayed on... 詳細表示
Is it possible to ship my order outside of Japan?
This online store is not able to ship orders outside of Japan, as orders placed through this online store are for delivery within Japan only. Also, o... 詳細表示
When placing an order with credit card payment, I am asked for a password and...
When you place an order by credit card payment at this online store, you may be required to authenticate your identity using "3D Secure" depending on... 詳細表示
I have not received my birthday coupon.
Birthday coupons are offered as an adiCLUB member benefit to customers who have turned on their newsletter delivery preferences. ■About adiCLU... 詳細表示
I'd like to check my delivery status.
For delivery status, check the " Notification of Shipment Completion "「発送完了のお知らせ」 e-mail sent after we have shipped your order. Before you con... 詳細表示
Can I add, change, or cancel the delivery date/time preference after ordering?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示
When can I receive my order if I order in-store pickup? When is the deadline ...
When products placed through the in-store pickup service (Click & Collect) are in stock at your designated store, you will be notified by e-mail when... 詳細表示
I want to cancel my return request.
If you wish to cancel your return request after you have completed the return request process, you may cancel your return request from the Order Se... 詳細表示
Made a purchase under "store hold" however, haven't heard anything after rece...
After a customer places an order through the Online Shop, the staff at each store will check and prepare the products for the customer's order. Therefore,... 詳細表示
Can I remove the insoles of soccer shoes?
Whether or not the insole can be removed depends on the model. We can check the above for you, so kindly contact us with the product number. 【Please clic... 詳細表示
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