To check the estimated delivery date of your order is indicated in the "Notification of Order Receipt"「注文受付完了のお知らせ」 e-mail. ※Shipping and deli... 詳細表示
I forgot to enclose the INVOICE when I sent my return product(s).
When returning products to our warehouse, make sure to enclose the INVOICE with the return request number along with all accessories, including produ... 詳細表示
When will the billing be reversed after returning all product(s) purchased wi...
Regarding the cancellation timeframe for all products returned in an NP deferred payment order, it usually takes about one week for the payment to be... 詳細表示
I would like to make a return request and return the product(s), but I don't ...
I would like to make a return request and return the product(s), but I don't have the cardboard box the product(s) came in. Can I return it? ... 詳細表示
Where can I get a return address and phone number?
If any of the following apply to you, you can check the return address. ・You have already completed the return request procedure and have been... 詳細表示
Do Special Reward Points have an expiration date?
Special Reward Points expire within 12 to 36 months. The relatively long duration allows you to choose rewards at your own pace. However, if you do not ear... 詳細表示
Can I use coupons on all products?
Some products are not available for coupon use. Products for which coupons cannot be used change frequently, so we cannot provide information on them. ※... 詳細表示
I want to specify the delivery date and time.
Delivery date and time can be specified on the order processing screen. ※We are unable to accept delivery on dates and times that are not displayed on the... 詳細表示
For more information about the student discount on this online store, please refer to the following website. About Student Discounts 詳細表示
What is the "Directly-managed store exclusive sales"?
Products marked as "Directly-managed stores only"「直営店限定」 on the product page are special products that can only be purchased at our directly-managed stores, ... 詳細表示
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