I forgot to enclose the INVOICE when I sent my return product(s).
When returning products to our warehouse, make sure to enclose the INVOICE with the return request number along with all accessories, including produ... 詳細表示
Can I return it because it doesn't fit?
You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if t... 詳細表示
Does adidas have a defective product claim process?
We kindly ask you to let us know about the defect product from the e-mail form. ※We’re unable accept defect inquiry through AI chat nor chat opera... 詳細表示
What are the return conditions?
You can return the product(s) you have purchased from our online store within 30 days of receipt. If the product(s) do not fall under the non-returnable... 詳細表示
I have purchased an item using the NP deferred payment method and have comple...
If you have made a purchase with NP deferred payment service and have completed the return procedure before paying for the product(s), it is diff... 詳細表示
What is the refund process after the return?
Check below for the standard procedure flow and the number of days required for the procedure until you receive a refund after returning the prod... 詳細表示
Is there any difference between men's and women's shoes of the same model and...
Our shoes are made to fit the shape of each foot according to gender. Therefore, the same model and size of shoes may have a different fitting. Also, we a... 詳細表示
If I cancel your entry for an event or a lottery, will the points be returned?
Yes, but only if you cancel your participation before the start of the lottery. You can confirm the start time of the lottery on the event and lottery page.... 詳細表示
Do Special Reward Points have an expiration date?
Special Reward Points expire within 12 to 36 months. The relatively long duration allows you to choose rewards at your own pace. However, if you do not ear... 詳細表示
Can I cancel my order that was placed for in-store pickup service and is now ...
Orders that are being prepared for shipment in our online store cannot be cancelled due to our system reasons. Thank you for your understanding in advance. ... 詳細表示
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