Can I change the contents of my order?
Once your order has been placed, we will not be able to change the contents of your order, including the following items, due to our system's limitat... 詳細表示
I have ordered with NP deferred payment, but my order has been cancelled, wh...
If you specify NP deferred payment when placing your order, there will be a credit check after the order process is completed and before the payment ... 詳細表示
Can I add, change, or cancel the delivery date/time preference after ordering?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示
My order was cancelled with out notice, why is it?
In the following cases, we may cancel your order without prior notice to you. ・When payment for an order fails to process. Payment by c... 詳細表示
I want to send it as a gift, so I would like the amount on the price tag and...
The price of purchased products is usually listed on the product's paper tag (price tag) and on the INVOICE (delivery note) If you would like ... 詳細表示
I forgot to apply the discount coupon. Can I apply it after ordering?
Due to our system, once an order is confirmed, it will be shipped and cannot be restored to the status before the order was confirmed. Therefore, w... 詳細表示
Discount won't be applied after entering the coupon code.
Some products are not acceptable for coupon use. (We are unable to provide information on whether or not the coupon can be used for certain products, as th... 詳細表示
I cannot use the coupon after it was cancelled due to a payment error.
If an order using a coupon is cancelled due to a payment error, the same coupon code cannot be reused on the next order. Thank you for your understan... 詳細表示
Can I reuse a coupon used on a cancelled order?
Each coupon has a set number of uses. If an order is cancelled after the coupon has been used up to the maximum number of times, the coupon cannot be... 詳細表示
Can I use the 10% off coupon for newsletter registration more than once durin...
The 10% off coupon for newsletter registration is for one-time use only. Please note that the coupon cannot be used more than once. Thank you for you... 詳細表示
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