Can I get a receipt for my order? (Credit card, NP deferred payment, Paidy)
You can issue a receipt from My Account「マイアカウント」. To issue your own receipt, please do so after receiving an email notification of shipment completio... 詳細表示
You can issue your own delivery receipts from the Order History 「注文履歴」screen in My Account「マイアカウント」. (You can also issue a delivery receipt from t... 詳細表示
If the delivery address is different from the person who placed the order, to...
If the delivery address is different from the person who placed the order, the person who placed the order will receive a billing email. 詳細表示
What is the cash on delivery policy?
This is a payment method where payment is made in cash to the courier when the product is delivered. Payment is made via Yamato Transport's ca... 詳細表示
My purchase amount is more than 13,200 yen, but I'm being charged for shipping
For orders exceeding 13,200 yen (including tax) after logging in as an adiCLUB member, there is no shipping charge. Also, orders for store pickup wil... 詳細表示
I was in the purchase process and received an error message. What should I do?
The following is an explanation for cases in which you are unable to access or operate the purchase process. If you encounter errors such as n... 詳細表示
Where can I find the product number on the product page?
It is listed in 6 alphanumeric characters in the product description box below the product image on the product page. 詳細表示
You can place an order based on your address and credit card information registered with Amazon without registering as a member of our online store. ... 詳細表示
When placing an order with credit card payment, I am asked for a password and...
When you place an order by credit card payment at this online store, you may be required to authenticate your identity using "3D Secure" depending on... 詳細表示
During the ordering process, the box to enter my credit card information disa...
If you make an error in entering your credit card information several times when placing an order, the system will automatically lock the order and h... 詳細表示
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