I want to return or exchange a product(s) purchased from a pre-order.
We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示
Is there any way I can check the availability of your products?
The following symbols are shown in the table for each size at the bottom of the product page to indicate stock status. ●In stock △ Limited stock ×... 詳細表示
Is it possible to return the product(s)?
You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if t... 詳細表示
You can cancel your order by yourself if the order status is "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」and the Cancel button is displayed on... 詳細表示
I have not received my birthday coupon.
Birthday coupons are offered as an adiCLUB member benefit to customers who have turned on their newsletter delivery preferences. ■About adiCLU... 詳細表示
When can I receive my order if I order in-store pickup? When is the deadline ...
When products placed through the in-store pickup service (Click & Collect) are in stock at your designated store, you will be notified by e-mail when... 詳細表示
Can I add, change, or cancel the delivery date/time preference after ordering?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示
What are the features available as a member of adiCLUB?
adiCLUB is a membership program for the adidas online store. Membership is free of charge and allows you to access the latest adidas information as soon as... 詳細表示
"Account is locked"「こちらのアカウントはロックされています」 is displayed during the login proced...
For safety reasons, we may temporarily lock your account if you enter your ID or password incorrectly or if you perform multiple login operations in ... 詳細表示
I want to return a product(s) purchased from Rakuten Ichiba.
You may return products (Excluding Sale and Outlet product) purchased from Rakuten Ichiba if they are marked "returnable" at the time of purchase, wi... 詳細表示
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