I want to return or exchange a product(s) purchased from a pre-order.
We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示
My order was cancelled with out notice, why is it?
In the following cases, we may cancel your order without prior notice to you. ・When payment for an order fails to process. Payment by c... 詳細表示
What types of credit cards do you accept?
Credit cards accepted for payment are VISA, Master, JCB, and AMEX. Only lump-sum payments are accepted. ※The charge to your credit card compan... 詳細表示
Return procedure at directly managed stores
You may return products purchased from our online store at directly managed stores if they have not been used, and they are within 30 days of deliver... 詳細表示
Can I change the shipping address or add my room number?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the ... 詳細表示
What kind of service is in-store pickup?【Click & Collect】
Click & Collect" is a service that allows you to pick up your order at our directly-managed stores. If the store you wish to pick up your order ... 詳細表示
Is it possible to ship my order outside of Japan?
This online store is not able to ship orders outside of Japan, as orders placed through this online store are for delivery within Japan only. Also, o... 詳細表示
Is there any way I can check the availability of your products?
The following symbols are shown in the table for each size at the bottom of the product page to indicate stock status. ●In stock △ Limited stock ×... 詳細表示
I want to return a product(s) purchased from Rakuten Ichiba.
You may return products (Excluding Sale and Outlet product) purchased from Rakuten Ichiba if they are marked "returnable" at the time of purchase, wi... 詳細表示
What is the NP deferred prepayment?
NP deferred payment is a deferred payment service that allows you to pay at convenience stores and banks nationwide after receiving the order. The deferre... 詳細表示
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