What is the refund process after the return?
Check below for the standard procedure flow and the number of days required for the procedure until you receive a refund after returning the prod... 詳細表示
Can I return product(s) ordered from PayPay Mall?
You may return products purchased from our online store in PayPay Mall if they are marked "returnable" at the time of purchase, within 30 days of del... 詳細表示
Is it possible to exchange products in case of "wrong product", "wrong image"...
We are unable to accept exchanges for reasons other than product defects or incorrect delivery, as we do not have a system in place for changing size... 詳細表示
I would like to make a return request and return the product(s), but I don't ...
I would like to make a return request and return the product(s), but I don't have the cardboard box the product(s) came in. Can I return it? ... 詳細表示
I tried to enter the CASH POST "Receipt Number", "Authentication Key 1" and "...
Receipt Number and Authentication Keys 1 and 2 are the passwords required for the CASH POST refund procedure. The passwords are listed in the email... 詳細表示
May I return product(s) purchased on the website to the store?
Products(s) purchased on the website can be returned to directly managed stores. Some stores are not eligible to accept returns due to system reaso... 詳細表示
Is it still possible to return a product(s) even if the paper tag (price tag...
Even if the paper tag (price tag) has been removed from the product(s) before returning it, if the paper tag (price tag) itself is not stained or damag... 詳細表示
Return procedure at directly managed stores
You may return products purchased from our online store at directly managed stores if they have not been used, and they are within 30 days of deliver... 詳細表示
Is it possible to return sale or outlet product(s)?
You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示
When will you contact me after I send in my return?
After the return product(s) arrives at our warehouse, our staff will check the condition of the product(s). After checking the condition, we will ema... 詳細表示
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