I don't know my order number.

The "Order Number" 「ご注文番号」issued upon completion of an order at the Online Shop is shown below in the "Order Completion Notification" 「注文完了のお知らせ」and "Shipmen... 詳細表示

What payment methods can I use with the adidas app?

The following payment methods are available on the adidas app. *Available payment methods vary depending on the product and content of the order. PayP... 詳細表示

Is it possible to make a bonus payment if I order by credit card?

In case you specify credit card payment when placing an order on the adidas Online Shop (including adidas Online Shop Rakuten and Yahoo), the payment frequen... 詳細表示

I placed an order with NP deferred payment, but returned it before paying fo...

This section explains about the case in which an order placed with NP deferred payment has been returned before payment is made. ■If all your purchase... 詳細表示

What happens to my order if I enter the wrong security code when paying by cr...

If there is any mismatch between the credit card information entered during the order process and the actual credit card information, a payment error will oc... 詳細表示

What is the "security code" 「セキュリティコード」that I need to enter when I select cre...

The security code is the 3-digit number in the signature line on the back of the credit card or the 4-digit number in the upper right corner of the card numb... 詳細表示

Can I change the billing address for NP deferred payment?

The deferred payment service for products ordered through this online store is provided using the deferred payment system offered by Net Protections, Inc. If... 詳細表示

Can I order products for in-store pickup only and products to be delivered to...

Due to the major difference in the method and time frame for preparing ordered products, it is not possible to order products for in-store pickup only and pr... 詳細表示

adidas online store includes Rakuten and Yahoo! online store so can you impo...

Each of our online stores (official online store, Rakuten, Yahoo!) manages inventory separately, and our system does not allow us to transfer invento... 詳細表示

I would like to place a large order how can it be processed?

The order procedure is the same as the normal operation. However, when ordering a large quantity of products from our online store, the payment met... 詳細表示