What do I need to bring to pick up my in-store pickup order? 【Click＆Collect】

We will check your order number as shown in your order confirmation email or your identification (driver's license, insurance card, passport, etc.) ... 詳細表示

What should I do if I cannot receive my in-store pickup order by the due date...

Orders for in-store pickup service (Click & Collect) must be picked up at the designated store "within 7 days from the date of receipt of the pickup ... 詳細表示

Can I change my registered credit card information?

You can change your registered credit card information. If you wish to change the credit card information currently registered, you will need ... 詳細表示

I want to cancel my Online Shop membership.

If you wish to cancel your online store membership, please follow the procedure below after logging in. ※Some products in this online store ca... 詳細表示

I want to purchase a limited sale product that was released in the online st...

Please note that access to our online shop may be more difficult than usual when limited edition products or high-profile products are on sale, and t... 詳細表示

An "error number" appears on the screen during the member registration or ord...

The information you have entered during registration or ordering may fall under Article 9 of this Online Shop Membership Agreement. Article 9 ... 詳細表示

How do I display my adiCLUB digital membership card?

≪Smartphone≫ 【1】 Login here with your e-mail address and password registered with adiCLUB. 【2】 Select "Digital Membership Card"「デジタル会... 詳細表示

I have received an email about renewing my adiCLUB level, can I use the poin...

Since these points are used to determine and maintain your adiCLUB membership level, they cannot be used as a discount or substitute for payment when... 詳細表示

I forgot my password so cannot login.

If you don’t remember your login password, please access to the "password change"「パスワードの変更」page to reissue your password. ※For the protection ... 詳細表示

I have unsubscribed from the newsletter, but I still receive emails.

For newsletters that have been scheduled for mailing, you may receive several e-mails after unsubscribing because of the difficulty in deleting a s... 詳細表示