I cannot select the "Place Order" button on the checkout screen. 【adidas sma...
There may be cases where the "Place Order" button is grayed out and cannot be selected due to the customer's account information or the information r... 詳細表示
I cannot search or browse products. Also, products are not displayed. 【adida...
If a product fails to appear after searching or browsing by keyword or product category on the app, please delete the adidas app from your smartphone... 詳細表示
Do I have to pay for shipping fee if I order through the in-store pickup serv...
No shipping or handling fees will be charged for orders placed as Click & Collect (in-store pickup service). Please use this service when this onl... 詳細表示
I received a call from an international caller after applying for the lotter...
Due to system reasons, you may receive a call from our international phone number to the phone number you entered during the adidas App lottery proce... 詳細表示
May I ask the reason for the difference between the "earliest delivery date" ...
The "earliest possible delivery date" 「最短お届け日」listed on the product page and the earliest possible date specified in the "delivery date specification... 詳細表示
Can I change the shipping address or add my room number?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the ... 詳細表示
How do I change the delivery location and date after ordering?
The information you provide in this online store includes your product delivery address information. Since the delivery address information is sh... 詳細表示
I want to change my date of birth. 【adidas smartphone app】
To change your registered date of birth on the adidas app, please follow the steps below. 【1】First, select the "Account"「アカウント」 icon in the up... 詳細表示
I ordered the wrong size, color or quantity of products.
We do not accept changes in size, color, quantity, or other details after your order has been placed. We apologize for the inconvenience, but ... 詳細表示
Can I have products shipped to my house in the "store stock only" ?
For products that are displayed as "Store Stock Only," delivery to the customer's address or other designated address is possible only for some produ... 詳細表示
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