When will my order arrive?

To check the estimated delivery date of your order is indicated in the "Notification of Order Receipt"「注文受付完了のお知らせ」 e-mail. ※Shipping and deli... 詳細表示

I have typed in the wrong email address when placing my order, will I still r...

Even if you have not entered your correct e-mail address, your order will be processed and shipped, but you will not be able to confirm your order ... 詳細表示

How long does it take for the tracking number to be reflected in the delivery...

It may take several hours to a day for the tracking number to be reflected by the delivery company. ※When the volume of shipments in our onlin... 詳細表示

The quantity of goods received was insufficient, what should I do?

We apologize for any inconvenience caused by the delivery of your order through our online store. We will check the delivery status of your or... 詳細表示

Can I choose a delivery company for my order?

The delivery company for your order is based on the delivery method and order details specified at the time of your order. Therefore, you cannot choose... 詳細表示

Can I have separate orders sent together as one?

Due to our system, we are unable to combine separate orders into a single shipment. Thank you for your understanding in advance. In case you w... 詳細表示

How can I check the delivery status of my in-store pickup service order [Clic...

For Click & Collect (in-store pickup service) orders, for system reasons, we are unable to check the Tracking Number of the delivery company. You ... 詳細表示

No one was at the delivery address at the time of delivery and did not receiv...

When no one was at the delivery address, a delivery notice will be posted by the delivery company. Please contact the delivery company based on the inf... 詳細表示

Can I pick-up my order at the shipping company's office?

Pick-up service at a shipping company's office is not available at this online store. 詳細表示

Is it possible to ship my order outside of Japan?

This online store is not able to ship orders outside of Japan, as orders placed through this online store are for delivery within Japan only. Also, o... 詳細表示