How much is the shipping fee?

The delivery charge is a flat rate of 680 yen regardless of the delivery area. Check below for the conditions of free shipping. 【Free shippi... 詳細表示

I couldn't receive my order and it has been sent back to you, can you resend...

As soon as the product(s) is(are) returned to our warehouse and available for the reshipment, we will send you an email with the subject line "Your o... 詳細表示

I have checked the delivery status on the Yamato Transport website and it say...

In this case, the shipment from our warehouse has been completed, but the registration by Yamato Transport may not have been completed. Orders... 詳細表示

I'd like to check my delivery status.

For delivery status, check the " Notification of Shipment Completion "「発送完了のお知らせ」 e-mail sent after we have shipped your order. Before you con... 詳細表示

My order has not been shipped as scheduled.

It may take some time to ship your order due to an increase in the number of orders following a sale or other event. After the product has been shipp... 詳細表示

I ordered the wrong product(s) and want to exchange it.

We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示

I have not registered in My Account, can I return it?

If you do not have a My Account, simply fill in your order number and the email address you used to place the order on the Order Search screen below ... 詳細表示

The pattern of the product is different from the picture in the online store....

For products with a total pattern, the pattern may differ for each product depending on where the fabric is cut. ※The same applies to some product... 詳細表示

I have a problem with the adidas product that I purchased on an Internet Auct...

We are unable to respond to purchases made through an Internet Auction application because it is a private transaction between the seller and the buy... 詳細表示

I have completed the return request process through My Account, but when do I...

Once you have been issued a return request number, ship the product within 7 days to arrive at our warehouse. ※The arrival deadline is indicat... 詳細表示