Can I cancel my order? 【adidas smartphone app】
Orders can be cancelled by the customer within 30 minutes of order completion (15 minutes for lottery sales) if the order is in the "New Order"「新... 詳細表示
What is the "ReCAPTCHA" (I am not a robot”私はロボットではありません”) that appears durin...
This online store uses an image authentication system called "ReCAPTCHA" to prevent unauthorized registration and ordering by automated programs. ... 詳細表示
I would like to change my registered e-mail address. 【adidas smartphone app】
Due to system reasons, it is not possible to change your registered e-mail address from the adidas application. Thank you for your understanding in a... 詳細表示
Make sure to complete the return request procedure on the Online Shop website before your return. ■1. Write the return request number on the b... 詳細表示
I’d like to change my delivery methods to "delivery to a delivery box" or "l...
Delivery companies are responsible for delivery methods such as "delivery to a delivery box" or "leave the package by the door". For any reason, we w... 詳細表示
Notes for the case of a representative receiving products for in-store pickup...
In the event that the person who placed the order is unable to pick up the products ordered through the in-store pickup service (Click & Collect) due... 詳細表示
I receive your newsletter, but I cannot log in to the adidas Online Shop.
In the event that you have received our newsletters but are unable to log in to this online store, you may not have completed your registration for t... 詳細表示
Regarding shoe sizes, which overseas sizes, such as US and UK sizes, apply to...
We do not provide overseas size information for the shoes sold by adidas Japan, as the product standards differ depending on the model and purpose of use of ... 詳細表示
I would like to return or exchange the face cover.
For hygienic reasons, we cannot accept returns or exchanges of our adidas face covers for any reason, even if the package is unopened. Thank you fo... 詳細表示
What are the payment methods for in-store pickup service? 【Click&Collect】
The following payment methods are available for Click & Collect (in-store pickup service). ■Click & Collect (in-store pickup service) payment ... 詳細表示
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